Our Refund Policy

Refund and transfer policy for Training Fees:

WWoT encourages you to attend Term Training every week throughout a Term, as a paid up Trek Training Member. 

However, WWoT  appreciate there may be times when you may miss a Term Training session due to other commitments and need to or want to do a make up session. 

If as a result of varying circumstances, you miss more than one session due to circumstances outside of our control, please note that regrettably we are not able to refund your Term Training fees.  This is because when you book in with us for your Term Training, we reserve a place for you in an appropriate Term Training group.  Even if you do not attend a Term Training session we will still be obliged to pay certain overheads such as: our coaches fees, staff, insurance, licences, administration expenses and all other overheads in connection with the Term Training and operating WWoT.

We therefore strongly encourage you to commit to your Term Training and attend your Term Training session each week during the relevant Term, and make use of our make up sessions, where possible (subject to availability).

Please note:
a. Term Training fees are not refundable (WWoT really want to encourage you to attend your Term Training) but make-up sessions with other groups are highly recommended and can be accommodated, subject to availability.  Unused Term Training sessions cannot be transferred to a new Term except in exceptional circumstances.  WWoT reserves the right to determine whether or not exceptional circumstances apply.

b. In the event of exceptional circumstances, such as injury or illness being applicable to your cancellation, the following refund policy applies: cancellation within weeks 1-5 of term will incur a $100 admin fee plus the cost of any sessions that have passed up until the date you inform us, whether you attended those sessions or not. You will be refunded the remainder of your fees less these two amounts, on presentation of a doctor's certificate confirming the injury/illness.

c. Refunds cannot be made after 5 weeks of term.

d. Make up sessions must be utilised within the same Term as your Term Training and cannot be carried over to another Term.

Places in fully subscribed Term Training groups cannot be held without payment to WWoT in accordance with these Terms and Conditions.

Further details are available on our Terms and Conditions of Membership